Monthly Archives: August 2016

Cutting the Cable: Not as involved as you might think.

Cutting the Cable

by Tracy Scheckel Do you have dreams about cutting the cable and taking more control of you television?  Do you then start to research and with head spinning give up on the idea?  I did that for a long time before taking the plunge.  In hindsight, it was pretty painless. The first thing you should consider is what you actually watch on TV.  Are you a sports nut?  Do you simply watch network television?  Are… Read more »

Voicemail Marketing: Your Hosted PBX System is a Valuable Tool

We’ve talked at length about options for business phone systems.  Versatility, affordability, and ease of use are all attributes of a hosted PBX phone system.  Have you ever thought of your hosted PBX as a voicemail marketing tool? If used properly, it can be. For starters, you can simplify the navigation through your system.  Why do the majority of customers call? Are they looking to purchase products or services, are they calling with billing or… Read more »

Call Center and Auto Attendant Do Double Duty for Your Business

Care Center and Auto Attendant

by Tracy Scheckel Call center and auto attendant are the industry terms for those miserable recordings we hear when we call pretty much every business on the planet. Have you ever really given a thought to how your customers perceive your system? Have you ever really listened and navigated your own system? What kind of mood are your customers in when they finally reach a person? As a consumer, I despise these recordings, as a… Read more »