Telecommuting and Working Remotely: Keeps the Wheels of Commerce and Business Turning in Maine

telecommuting

Telecommuting has almost become a way of life for some of us in the past weeks.  Mother Nature has been seeing to that.  In fact, when I began writing this post, I was working from my home office since the OTT New England offices were closed on Monday due to the expected blizzard conditions.  Operationally, a skeleton screw of customer care staff was able to monitor incoming customer calls and address those that needed immediate… Read more »

3 Elements to Bridging the Digital Divide:
Affordable Broadband, a Computer in Every Home, and the Knowledge to Use the Technology

bridging the digital divide

Prosperity has different benchmarks.  Bridging the digital divide is crucial if we want prosperity for all.  The digital divide is the gulf that exists between those who have ready access to the Internet and those who do not. The digital divide diminishes quality of life, economic opportunity and social interaction for those without access. Making Broadband More Affordable for Low Income Homes Naturally an important step in bridging the digital divide is making broadband access… Read more »

The Digital Divide:
Bridging it through Coopetition

Digital Divide

Bridging the Digital Divide is a challenge we all face.  As communication technologies advance at warp speed and everyday life becomes more dependent on the Internet, it is critical to ensure that everyone can access all that the Internet has to offer. Although we, as providers, continually strive to deliver reliable high-speed Internet access, it is also incumbent upon us to provide the tools that subscribers need to maximize the benefit of that connectivity.  To… Read more »

Broadband Day Features ConnectME Funded Broadband Projects in Maine

Shenna Bellows and Norm Higgins at Broadband Day

On Thursday, January 19th, several of Maine’s broadband providers and legislators gathered in the Hall of Flags in Augusta for Broadband Day.  The Connect ME Authority hosts Broadband Day annually to highlight broadband expansion in Maine’s un-served areas.  This year, providers showcased broadband projects in Maine completed in the past year with ConnectME matching grants. Showing bipartisan support for broadband were Democrat Shenna Bellows of Manchester and Republican Norm Higgins of Dover-Foxcroft. Both highlighted the importance of broadband… Read more »

Under-Promise and Over-Deliver: Getting the “Up To” out of Broadband

No up to in broadband

In my first college course in marketing, we talked extensively about the catchphrase: “under-promise and over-deliver.” Setting correct expectations with consumers is vital to happy customers, positive reviews and word-of-mouth sales.  As a result, I’ve always known the telecom industry’s tendency to advertise broadband speeds at the upper limit of what’s available creates problems.  Rather than setting ourselves up to succeed, when sell up to broadband, we set ourselves up to fail. The result is… Read more »