The October 2017 Maine Storm:
Behind the Scenes at OTELCO

October Storm Damage

In the past couple of weeks, all utility companies in Maine were faced with a challenging storm situation. Wind and rain caused fallen utility poles and trees throughout the state.  Hundreds of thousands of Mainers were without power – including the utility personnel who were working to restore services.  Sometimes a look at what happens behind the scenes can provide some perspective on what it takes to recover from such an event. Keeping Communications, and… Read more »

It Takes a Village to Have Good Community Broadband

Mount Washington Community Broadband Committee

The transition that is currently taking place in the telecommunications industry hasn’t happened before.  For the first time, an all-new network is being built to replace the network that was there before – fiber instead of copper.  It’s a complicated job, and a very expensive one. Some private companies, like ours, have begun this transition on their own, while others are having a hard time justifying the expense, especially in rural areas. Rather than be… Read more »

Fiber Technology: Is it the best broadband solution?
We think so!

Last updated on November 16th, 2017 at 10:43 amFiber Technology, the right choice for OTELCO Currently, the FCC defines ‘unserved’ as not having access to fixed broadband Internet speeds of at least 25 Mbps download and 3 Mbps upload.  Admittedly, those speeds can be achieved with traditional copper / DSL technology, but is it the most efficient from a Life Cycle Cost  basis? Not by a long shot when you compare it to fiber technology…. Read more »

Business Email:
Can’t live with it, can’t live without it.

business ema

Tech Tip #3: Don’t underestimate business email.  Another installment of our Small Business Tech Tips Series. We all seem to have a love-hate relationship with email — particularly business email.  Whether we’re communicating across the country, of with someone down the hall, email has become the first choice: It’s instant It’s efficient It provides a paperless trail of communication It also tends to pile up and get ahead of you: that’s the hate part. Aside… Read more »

Auto Attendant and Call Center Enhance Your Caller’s Experience

auto attendant, call center, Hosted PBX, PBX phone

Last updated on October 23rd, 2017 at 10:07 amWe’ve heard from clients, such as Katahdin Federal Credit Union, about the benefits of our Managed Hosted PBX phone system. The system is not only a time-saver, it holds up — even through a disaster. Beyond the reliability, though, our PBX phone systems have helped small businesses conserve precious resources while also improving perception and the customer experience. In our last tech tip blog post, we talked… Read more »